Returns & refunds

We want every toy to arrive ready for play. If something is wrong with your order, contact us and we will help.

Damaged or incorrect items

If an item arrives damaged, defective, or different from what you ordered, email support@playandwhim.com within 48 hours of delivery with your order number and clear photos. We will arrange a replacement or refund where appropriate.

Change of mind

For unused items in original packaging, you may request a return within 7 days of delivery. Return shipping may be at your cost unless we made an error. Opened or used toys, personalised items, and clearance goods may not be returnable for change of mind.

Cash on delivery (COD)

For COD orders, refunds for approved returns are typically issued via bank transfer after we receive and inspect the item. Please share account details securely when we request them.

How to start a return

Message support@playandwhim.com with your order number, item name, and reason. Do not send items back without confirmation from Play & Whim.