Privacy policy

This policy explains how Play & Whim (“we”, “us”) handles personal information when you shop at www.playandwhim.com.

Information we collect

When you place an order or create an account, we may collect your name, email address, phone number, delivery address, and order details. Checkout currently uses cash on delivery; we do not collect card numbers on this site.

How we use information

We use your information to fulfil orders (including cash on delivery), send order confirmations and shipping updates, provide customer support, prevent fraud, and improve the storefront.

Sharing

We share data with service providers that help us run the shop (hosting, email, and logistics) only as needed to complete your order or operate the site. We do not sell your personal information.

Retention

We keep order and account records for as long as needed for fulfilment, legal, accounting, and dispute-resolution purposes, then delete or anonymise them when no longer required.

Your choices

You may request access to or correction of your account details, or ask us to delete an account where we are not required to keep records. Contact support@playandwhim.com.

Contact

Questions about privacy: info@playandwhim.com.